volenergy AG (“volenergy”) is responsible for your personal data. Any references to “volenergy”, or “we” or “us” in this privacy statement (the Statement) should always be taken as a reference to volenergy.

 

Legal basis for processing

We process your personal data only on one of the following legal bases:

• Performance of a contract or implementation of pre-contractual measures (Art. 6 Para. 1 lit. b GDPR / Art. 31 Para. 2 lit. a FADP (Swiss Federal Act on Data Protection))
• Compliance with a legal obligation (Art. 6 Para. 1 lit. c GDPR / Art. 31 Para. 1 FADP)
• Legitimate interests (Art. 6 Para. 1 lit. f GDPR / Art. 31 Para. 1 FADP), e.g. to ensure IT security, to optimise our offer, or for marketing purposes
• Consent (Art. 6 Para. 1 lit. a GDPR / Art. 31 Para. 1 FADP)
• Performance of a task carried out in the public interest (Art. 6 Para. 1 lit. e GDPR)

 

Categories of recipients

We disclose personal data only to the following categories of recipients:

• IT service providers (e.g. for hosting, maintenance or cloud storage)
• Providers of payment and invoicing services
• Providers of marketing and analysis services (e.g. Google LLC)
• Logistics and shipping partners
• Business partners (e.g. suppliers, cooperation partners or sales partners, to the extent necessary for the performance of the contract)
• Authorities and public bodies (e.g. tax authorities, regulatory authorities or courts of law, to the extent that we are legally obliged to do so)
• Advisers and specialist agencies (e.g. tax consultants, lawyers or auditors)
• Other companies within Volare Group AG

Data will be shared only where necessary for the purposes set out above and when appropriate data protection measures (e.g. standard contractual clauses) are in place. 

 

Technical and organisational measures

We take appropriate technical and organisational measures to protect your personal data, including:

• Physical access control: restricting access to IT systems and data rooms to authorised persons only.
• Digital access control: use of passwords, two-factor authentication and role-based authorisation processes for protection.
• Data carrier and transmission security: encryption for the storage and transmission of sensitive data.
• Integrity and availability: regular backups, firewalls, antiviruses and system monitoring.
• Confidentiality: training employees in the secure handling of data and committing them to data secrecy.
• Review and assessment: regular monitoring and improvement of security measures.
• Transport encryption (TLS).
• Firewalls and antiviruses.
• Order processing agreements with our service providers.

 

Types of personal data processed

The personal data we process include the following:

• Your name and contact details (e.g. first name and family name; address; telephone number; e-mail address; information about the company you work for/represent; information about your position or title and/or your relationship to a person, as well as other basic information);
• Identification and background information that you make available to us;
• Financial information, e.g. payment details;
• Information associated with documents and communications that we send to you by electronic means;
• Any other information relating to you that you make available to us.

We collect and record these data when you communicate with us in any way. We also obtain such data from other sources, such as publicly available directories, which we use to update and, if necessary, correct your details.

 

Processing of personal data

We process your personal data in order to

• Communicate with you;
• Provide our services and products to you, and make continuous improvements to them and to the way our services are provided;
• Carry out payment transactions with you;
• Protect you, and us, from fraud and other legal risks or information risks;
• Manage any customer loyalty programmes, etc.;
• Manage our relationship with you;
• Maintain our website, including monitoring and analysing the way the website is used (see below for further information);

In addition, we also process personal data for other purposes, which we will inform you about separately at the time they are collected. Such data are collected to the extent that this is otherwise legally permissible or necessary, e.g. in order to comply with statutory and regulatory obligations.

 

Website, cookies and tracking

When you access and use our website, we automatically collect and store relevant log data and device-specific information for a limited period of time. Among other data, this includes specific information about how you use our website, the IP address, access dates and times, information about hardware and software as well as device-specific and other similar information. We process these data to the extent that is necessary for us to operate, maintain and improve our website.

We use cookies and similar technologies to provide and optimise our website and to analyse it statistically. Essential cookies are necessary for our website to operate and are used without your consent. Optional cookies (e.g. for analysis or marketing) are used only with your explicit consent via our cookie banner. You can change your selection at any time in the cookie settings centre. You can refuse the use of cookies by selecting the appropriate settings in your browser. However, please note that this may affect your ability to use our websites. Further information regarding cookies, including how to manage, refuse, or delete them, can be found at https://allaboutcookies.org/.

 

Transfer of personal data to other countries

We can transfer your personal data to recipients in other countries, including those countries that do not guarantee a level of data protection equivalent to that provided by Swiss law. Normally, such a transfer will take place if this is necessary for the performance of a contract involving the data subject in question and concluded in their interests. We protect such transfers through applicable standard contractual clauses and additional technical/organisational measures. Information about the essential guarantees is available by request. In the case of Google services, data may be transferred to the USA.

 

Storage of personal data

We store your personal data for as long as is necessary for the purpose for which they were collected and provided there is a legitimate interest for their storage (e.g. for archiving purposes and for IT security reasons). We also store your personal data to the extent and for as long as is necessary for statutory storage requirements.

 

Use of Google Maps

This website uses Google Maps API to illustrate geographical information in a visual way. When Google Maps is used, Google also gathers, processes and uses information about how visitors are using the map functions. More information about how Google processes data is available from Google’s privacy policy. You can also change your personal data protection settings in the data protection centre.

Detailed instructions on how to manage your own data in association with Google products are available here.

 

Google Ads

This website uses Google conversion tracking. If you have accessed our website via an advert placed by Google, Google AdWords will place a cookie on your computer. The cookie for conversion tracking is set when a user clicks on an advert placed by Google. These cookies become invalid after 30 days and cannot be used for personal identification. If the user visits particular pages on our website and the cookie has not yet expired, we and Google will recognise that the user has clicked on the advert and been redirected to this page. Every Google AdWords customer receives a different cookie. Cookies cannot therefore be tracked through the websites of AdWords customers. The information gained with the help of the conversion cookies is used to produce conversion statistics for AdWords customers who have signed up for conversion tracking. These customers find out about the total number of users who have clicked on their advert and been redirected to a page with a conversion tracking tag. However, they do not receive any information that will allow them to personally identify users.

If you do not want to take part in tracking, you can reject the setting of the cookie that would be necessary for this purpose – e.g. via a browser setting that deactivates the automatic setting of cookies in general, or by setting your browser such that it blocks cookies from the “googleleadservices.com” domain.

Please note that you must avoid deleting the opt-out cookies for the entire time that you wish to prevent any recording of measurement details. If you have deleted all the cookies in your browser, you will need to re-set the relevant opt-out cookie.

 

Use of Google Remarketing

This website uses the remarketing function offered by Google Inc. This function is used to display adverts based on specific interests to website users within the Google advertising network. A “cookie” is stored in the website visitor’s browser, allowing this visitor to be recognised when they visit web pages in the Google advertising network. Adverts referring to content that the visitor has previously accessed on websites that use Google’s remarketing function can then also be shown to the same visitor on these pages. According to Google, it does not collect any personal details during this process. However, if you do not want Google’s remarketing function to be applied, you can categorically deactivate it by implementing the relevant settings at http://www.google.com/settings/ads.

 

Google Analytics Privacy Policy 

On our website, we use services such as Google Analytics or other comparable services. This service is provided by third parties which may be located in any country around the world (in the case of Google Analytics, this is Google Ireland (based in Ireland); Google Ireland relies upon Google LLC (headquartered in the USA) as the processor (both called “Google”), www.google.com), with which we can measure and analyse (non-personal) website usage. This also involves the use of permanent cookies set by the service provider. We have configured the service such that the IP addresses of visitors to Google are abbreviated in Europe before they are transferred to the USA and thus cannot be traced backwards. We have disabled the “Data Sharing” and “Signals” settings. Even though we can assume that Google does not view the information we share with it as personal data, it is possible that Google could use this data for its own purposes to infer the identity of visitors, create personal profiles, and link this data to those individuals’ Google accounts. 

If you agree to the use of Google Analytics, you explicitly consent to this type of processing, which also includes the transfer of personal data (in particular, usage data about the website and app, device information and unique IDs) to the USA and other countries. Information about Google Analytics’ privacy policy can be found here: https://support.google.com/analytics/answer/6004245 and, if you have a Google account, you can find further information on data processing by Google here: https://policies.google.com/technologies/partner-sites.

 

Google Tag Manager

Google Tag Manager is a solution that allows us to manage “website tags” through an interface so that services such as Google Analytics and other Google marketing services can be integrated into our online offer. The tag manager itself implements the tags but does not process any personal data relating to the user. Please refer to the following information about Google services in regard to the processing of users’ personal details. Usage guidelines: https://www.google.com/intl/de/tagmanager/use-policy.html.

 

The use of Microsoft 365, Azure and Microsoft Forms

We use Microsoft Ireland Operations Limited to process surveys for the Microsoft Forms service. The data is processed within our Microsoft 365 client. Survey data are stored in data centres within Switzerland. 

We process your answers so that we can evaluate the survey, improve our products and services, and communicate with you if you provide contact information. Participation is voluntary. We store the survey data for a certain length of time after the survey has closed before deleting or anonymising them.

Survey data may be accessed from abroad. In such cases, we ensure appropriate protection through contractual guarantees and additional technical measures.

 

Your rights

You have the right to access detailed information about what personal data we hold relating to you and how these will be processed. In addition, you can request a copy of your personal data. You can also have your data rectified or erased, restrict our processing activities in relation to these data, and object to such processing. You can also withdraw your consent. Furthermore, you can file a complaint with a local supervisory authority (in Switzerland, this is the Federal Data Protection and Information Commissioner).

 

Adjustments

This Privacy Statement may be adjusted by us if, for example, we change the method we use to process personal data, or if new legal provisions come into force.

As a general rule, the version of the Privacy Statement that is in force at the beginning of the relevant processing operation shall apply when personal data are processed.

 

Data controller

volenergy AG, Spittelweg 1, 5034 Suhr, Switzerland
Tel: +41 62 836 85 25
E-mail: info@volenergy.com

Please contact us at any time if you have any questions about data protection or about how to exercise your rights.

 

Status as at: 1^st May 2026