General Terms and Conditions for the Use of the volenergy WIR Card
These General Terms and Conditions for the Use of the volenergy WIR Card (hereinafter referred to as “GTC”) govern the legal relationship between the card-issuing company (volenergy AG, Spittelweg 1, CH-5034 Suhr, Switzerland, email: hello@volenergy.com, phone +41 (0)848 848 490; hereinafter referred to as “volenergy”) and the cardholder.
1. The cardholder is entitled to use the volenergy WIR card within the scope of these GTC to purchase fuel with the volenergy WIR card and any additional cards at the petrol stations designated by volenergy (points of acceptance) after volenergy has checked and accepted the cardholder’s application.
volenergy reserves the right to obtain information from government offices, external credit rating agencies or other institutions suitable for determining creditworthiness for the purpose of assessing the card application and for processing the contract. volenergy also expressly reserves the right to reject card applications without stating its reasons. As a basic principle, cards are issued only to persons and companies whose domicile or registered office is in Switzerland.
2. In order to comply with the statutory provisions on combating money laundering and terrorist financing, volenergy is obliged to establish and check the identity of its customers and, if relevant, any beneficial owners.
The customer undertakes to provide volenergy in full and truthfully with all the information and documents required to fulfil these statutory obligations and to notify it of any changes without delay. This includes, in particular, details of the beneficial owner, the origin of the funds and the nature and purpose of the business relationship.
volenergy reserves the right to refuse to issue or permit the use of fuel cards or to terminate existing business relationships if the requisite information is not provided or there are doubts over whether it is correct.
volenergy is legally bound to file a report with the competent authorities if money laundering or terrorist financing is suspected. Informing the relevant customer about a report of this kind is prohibited by law.
The data collected within the scope of due diligence obligations will only be used to fulfil statutory obligations. It can be shared with competent supervisory or law enforcement authorities.
3. The volenergy WIR card allows private customers to purchase goods and services up to a maximum of CHF 800 per month and card. volenergy can set daily limits and allow a higher or lower limit per month and card in individual cases.
For business customers, volenergy may demand a security deposit depending on the outcome of the credit check and commercial register check.
4. Each point of acceptance provides the goods and services purchased to its contractual partner who is identified by presenting the volenergy WIR card; this contractual partner then provides the services to each further contractual partner in its own name and for its own account. All service providers in the chain provide their goods and services in their own name and for their own account and bear the warranty obligation as well as the del credere and collection risk towards their respective goods and services recipient (known as a chain transaction).
Each time the cardholder purchases goods and services using a volenergy WIR card, the point of acceptance provides the cardholder with a delivery note (which does not show Swiss VAT). The cardholder is entitled to a VAT-compliant invoice from volenergy only.
5. The cardholder receives a PIN separately for each volenergy WIR card. The PIN must always be kept separate from the volenergy WIR card and must be kept secret by the cardholder. The cardholder is responsible for all purchases of goods and services made using the PIN and their volenergy WIR card and is obliged to pay for these purchases even if the volenergy WIR card had been lost or stolen in the meantime. Lost or stolen volenergy WIR cards must be reported to volenergy immediately. A notification of loss communicated by telephone must be confirmed in writing without delay.
6. The cardholder undertakes to pay the monthly invoices by the deadline indicated on the invoice. volenergy reserves the right to pass any fees and charges for direct debit and paper invoices sent by post and for payments made at a post office counter on to the customer (see separate regulations on fees and charges).
Invoices can be downloaded for free from volenergy’s online portal. Receiving monthly invoices via e-bill or email is likewise free of charge.
Customers will be charged a contribution to costs for bespoke analyses that they request from Customer Services rather than obtaining themselves via the online portal.
The costs of these additional services shall be governed by the price list valid at the relevant point in time. volenergy reserves the right to revise its fees and charges at any time.
7. If the cardholder fails to fulfil their obligations under the contract with volenergy or if a credit check carried out in the meantime yields negative results, volenergy reserves the right to temporarily or permanently block the volenergy WIR card or to terminate the contractual relationship with immediate effect. All costs and expenses incurred by volenergy as a result of the default in payment (in particular reminder and collection costs and default interest) will be charged additionally to the cardholder. volenergy can commission third parties to collect due claims or can assign the claims to third parties. The volenergy WIR cardholder may pay a maximum of CHF 0.20 per litre with WIR when purchasing fuel. The remaining amount of the fuel purchase and any other goods and services purchased must be paid for in CHF by bank transfer on a separate playing-in slip. If the cardholder is in default, WIR payment is no longer possible and the entire invoice amount in CHF becomes due for payment. volenergy can increase or decrease the maximum rate payable in WIR from CHF 0.20/litre at any time. Any adjustment to the maximum rate payable in WIR will be communicated to the cardholder in writing by email 30 days before the change takes effect.
8. Use of a volenergy WIR card requires the cardholder to hold an account at WIR Bank Genossenschaft. The relationship between the customer and WIR Bank Genossenschaft is subject to the latter’s terms and conditions. volenergy cannot accept any responsibility whatsoever in connection with the account held at WIR Bank Genossenschaft or the use of WIR payment methods. The share of the WIR payment in the total amount of the invoice is only shown on the monthly invoice, not on the receipt from the petrol station machine. Conversion of a volenergy WIR card into a normal volenergy card (without a WIR share) requires a written application (by email) from the cardholder to volenergy. No additional discounts or reductions are granted for payment with the volenergy WIR card.
9. The WIR scheme can be terminated by volenergy without stating its reasons. The cardholder will be notified of this by email 30 days before the business relationship ends. If the business relationship is terminated, any WIR credit balance, i.e., an overpayment by the cardholder, will be transferred back to the bank account from which the previous transfer was made within 30 days.
10. Changes of name or address must be communicated to volenergy in writing without delay, either by post to volenergy AG, Card Service, Mettlenweg 9b, CH-2504 Biel/Bienne, Switzerland or by email to hello@volenergy.com. Correspondence from volenergy to the last address provided by the cardholder is deemed to have been duly delivered. If an address provided by the cardholder cannot be verified by volenergy, volenergy reserves the right to request official proof of residence from the cardholder. Any costs incurred for address research due to the cardholder’s failure to comply with this provision will be charged to the cardholder.
11. volenergy reserves the right to replace damaged, lost or stolen volenergy WIR cards against payment of a fee. If the cardholder fails to use their volenergy WIR card at least once within a six-month period, volenergy reserves the right to block the card due to inactivity and/or to no longer renew it automatically, without providing any further communication in each case. Customers who intend to use their fuel cards as backup options are requested to communicate this via email so that the cards are not blocked and will continue to be renewed automatically.
12. The cardholder has the right to request the deletion of the data stored about them at any time. However, this is only possible if the cardholder terminates the contractual relationship pursuant to Section 17. In this case, the data that is no longer necessary for the purposes for which it was collected or that no longer needs to be stored for legal reasons will be deleted when the contractual relationship ends.
13. By signing the card application, the cardholder consents to the use of their personal data, such as first name, surname, age, gender, residential address, email address, telephone number and transaction data, for marketing and advertising measures and, in particular, the evaluation of their data for personalised advertising and for information about special activities (such as competitions and prize draws). The cardholder may revoke their consent to receive advertising at any time by electronic means or post.
14. volenergy, as the data controller, processes the personal data collected in connection with the volenergy WIR card, in particular first name and surname, address, date of birth, nationality, residence permit status, occupation, telephone number, email address, etc., in compliance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the European General Data Protection Regulation (GDPR). volenergy processes this personal data exclusively for the purpose of processing the card application and for managing and evaluating the customer and card relationship and the transaction data pertaining to the volenergy WIR card. volenergy is entitled at any time to request or review this personal data or other information required for this purpose (e.g., on solvency/credit information, any adult protection measures, etc.) from cardholders, debt enforcement agencies, residents’ registration offices, child and adult protection authorities, credit reference agencies (including the Swiss Central Office for Credit Information), etc. Within the context of specific card schemes chosen by the cardholder, volenergy can also make the data required for the implementation of these schemes available to third parties. volenergy ensures that the recipients of the data are bound by corresponding confidentiality and data protection obligations. By signing the card application, the cardholder expressly agrees that volenergy and third parties commissioned by it may also use the cardholder’s personal data, in particular their postal address, email address and telephone number, to collect and evaluate information on purchases and transactions for the purpose of advertising, as well as market and opinion research for its own and other products. This can also include shopping basket analyses that reflect consumer behaviour and personal profiles. The personal data collected in this process will be kept strictly confidential. The legal basis for this data processing is the cardholder’s consent. The cardholder has the right to object to this additional use and transmission of their personal data to volenergy at any time and to revoke their consent. If the cardholder wishes to revoke their consent, they can notify volenergy by sending an email to hello@volenergy.com or writing to volenergy AG, Data Protection Officer, Spittelweg 1, CH-5034 Suhr, Switzerland. The cardholder hereby expressly consents to volenergy commissioning third parties in Switzerland and abroad to process the card application and to process and evaluate the customer and card relationship and the transaction data in accordance with the applicable data protection provisions, as well as to the cardholder’s personal data being disclosed to such third parties for these purposes. It shall be ensured through the terms of their contracts that the commissioned third parties process the data in compliance with the relevant data protection provisions and exclusively for the same processing purposes as volenergy, which it has communicated to the cardholder in this section. However, if the third party is based outside the European Union (EU) or the European Free Trade Association (EFTA), volenergy will transfer the cardholder’s personal data only if an adequate level of data protection is ensured, for example by means of EU standard contractual clauses or standard data protection clauses that the Swiss Federal Data Protection and Information Commissioner (FDPIC) has approved, issued or recognised in advance. The cardholder furthermore accepts that personal data relating to transactions in Switzerland is also transmitted to volenergy via the worldwide card networks.
The cardholder has the right of access, to rectification, to erasure, to restric processing, to object to processing and data surrender or transfer within the scope of the data protection law applicable to the cardholder and to the extent provided therein. Furthermore, if data processing is based on consent, the cardholder can revoke this consent at any time with effect for the future. The lawfulness of the processing carried out on the basis of the consent up to the revocation remains unaffected by this. These rights can be asserted by sending an email to hello@volenergy.com or by writing to volenergy AG, Data Protection Officer, Spittelweg 1, CH-5034 Suhr, Switzerland. As long as the cardholder is in possession of the volenergy WIR card and the corresponding contractual relationship exists, a request for erasure can only refer to personal data that is not required for the processing of transactions. Otherwise, the cardholder must cancel the volenergy WIR card. In all cases, a request for erasure must be made in writing. Personal data will otherwise only be erased once it is no longer required to fulfil the purpose for which it was collected. Every data subject also has the right to enforce their claims in court or to file a complaint with the competent data protection authority. The competent data protection authority in Switzerland is the Swiss Federal Data Protection and Information Commissioner (http://www.edoeb.admin.ch/en).
15. Terms and conditions governing the use of volenergy Online Services OLS. In addition to a customer login, an individual at your company will also receive a password for your corporate account in their capacity as an authorised contracting party for the purpose of online management and administration. Confidentiality shall be the sole responsibility of the company together with the authorised contracting party. The customer login and password must be stored carefully and separately from each other and must not be disclosed to unauthorised third parties. In all other respects, the corresponding provisions in accordance with Section 5 shall apply, especially those governing what to do if login details are lost or stolen. The company acknowledges that any transaction that is ordered via your customer account using the correct customer login and password (e.g., ordering additional fuel cards or replacement cards, giving notice of termination of the contractual relationship, making changes (of address), etc.) will be deemed binding by volenergy. volenergy is neither able nor obliged to take any additional steps to verify the identity of the user. Insofar as is permissible by law, volenergy accepts no liability and provides no guarantee in the event that the login details are lost, stolen or misused or that the information displayed on volenergy Online Services OLS or the goods and services provided are correct, complete, reliable or in good working order. volenergy also reserves the right to limit or block access to volenergy Online Services OLS at any time without prior warning. The company or private individuals hereby expressly acknowledge that volenergy will store their master data (customer code, user details, usage information, etc.) in electronic form and will process it within the scope of the contractual relationship in place with the customer for the volenergy WIR card. In accordance with Section 14, volenergy is authorised in particular to bring in third parties in Switzerland and abroad for this purpose. The company or private individuals also acknowledge that the volenergy server (unless restricted by Internet settings applied by the corporate customer) will automatically store information about their visit to volenergy Online Services OLS (IP address, cookies, etc.).
16. volenergy reserves the right to amend and supplement the GTC for the use of the volenergy WIR card at any time. Amendments and additions to the GTC (including any adjustment of the administration fees in the price list) will be published on www.volenergy.com and/or communicated to the cardholder by other suitable means. The proposed amendments and additions shall be deemed to have been accepted if the cardholder does not object in writing within 30 days of them being published or communicated. An objection of this kind must be sent in a sealed envelope to volenergy AG, Card Service, Mettlenweg 9b, CH-2504 Biel/Bienne, Switzerland. The objection will only take effect if the customer returns the card in question at the same time instead of continuing to use it after learning of the amendments and additions. If the cardholder objects within the time limit, the contractual relationship between volenergy and the cardholder shall end with immediate effect, subject to the resolution of any existing claims arising from or in connection with card use to date. The card becomes invalid upon receipt of the objection by volenergy.
17. Both the cardholder and volenergy may terminate this agreement at any time by registered letter. In this case, the customer shall be obliged without delay to return the volenergy WIR card to volenergy AG, Card Service, Mettlenweg 9b, CH-2504 Biel/Bienne, Switzerland, or to cut it up and dispose of it.
volenergy reserves the right at any time to block or demand the return of cards previously issued that are the property of volenergy and to terminate the contractual relationship with immediate effect, subject to settlement of the final balance, in particular if the cardholder has failed to comply with the contractual provisions.
18. By signing the card application, the cardholder indicates their agreement to the GTC for the use of the volenergy WIR card and the other services mentioned in the GTC, such as Online Services OLS and the use of the volenergy app.
19. The contract between the cardholder and volenergy is subject to Swiss law. The place of jurisdiction is Suhr in the Canton of Aargau. The mandatory provisions on the places of jurisdiction remain reserved.
Suhr AG, 1.10.2025